Refund policy

Request a refund

Contact hello@orun.live with your receipt or payment identifier and a short description of the problem. Do not send full card numbers or your browser access token. Orun reviews product and access issues; the merchant of record shown on your receipt executes payment refunds.

When refunds are available

• A duplicate charge for the same purchase.
• Paid content cannot be delivered or accessed and the delivery issue cannot be resolved.
• The purchased format or generation count materially differs from what was shown before payment.
• You request a refund within 14 days and none of the full generations from that purchase have been used.

Once generated text has been accessed, a change of mind about the creative interpretation alone is not a guaranteed refund reason. Requests for failed or materially incorrect delivery are still reviewed, and mandatory consumer rights continue to apply. There is no requirement that a fictional story be accurate about your life or predict an outcome.

Generation failures and payment timing

A failed full generation returns its generation credit automatically; you may retry. If the product still cannot be delivered, contact support. Refunds return through the original payment provider, and processing time depends on that provider and your bank. The current integration uses Dodo Payments. Any additional refund or dispute rights of the merchant of record shown on your receipt remain applicable.

Orun purchases do not renew automatically, so there is no subscription cancellation step. See Pricing and Terms for the included digital content and browser access limits.